Privacy Policy

For additional background about our security infrastructure please contact us at (212) 431–0897.

 

While information is the cornerstone of our ability to provide superior service, our most important asset is our customers’ trust. A top priority for all of us at Collector Systems, LLC is keeping client information secure and using it only as our client would want. Here then, is our promise to our individual clients:

We will safeguard, according to strict standards of security and confidentiality, any information our clients share with us. We will limit the collection and use of client information to the minimum we require in delivering superior service to our clients. This would include advising our clients about our products, services and other opportunities, and to administer our business. We will permit only authorized employees, whom are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process. We will not reveal client information to any external organization unless we have previously informed the client in disclosures or agreements, have been authorized by the client, or are required by law. We will always maintain control over the confidentiality of our client information. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance. We will keep client files complete, up-to-date, and accurate. We will tell our clients how and where to conveniently access their account information (except when we’re prohibited by law) and how to notify us about errors, which we will promptly correct. We will continuously assess ourselves to ensure that customer privacy is respected. We will conduct our business in a manner that fulfills our Promise.

Information Collection & Use Registration

In order to use this Web site, you must first complete the registration form and/or create a user name and password. During registration, you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.

You have the option to provide demographic information (such as address information) to us; we encourage you to submit this information so we can provide you a more personalized experience on our site.

Collector Systems, LLC. is the sole owner of the information collected on www.collectorsystems.com. Collector Systems, LLC. collects personally identifiable information from our users at several different points on our Web site.

Orders

If you purchase a membership or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number and expiration date).

We use this information for billing purposes and to fulfill your service requests. If we have trouble processing a service request, we will use this information to contact you.

Surveys

From time-to-time we may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

Agents

We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not share, store or use personally identifiable information for any other purposes. Full Name, billing and/or shipping address as well as contact phone number may be requested for shipping and/or billing purposes.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Personally identifiable information

We do not Share Personally Identifiable Information with Third Parties for any unknown or unrelated uses.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

We use this information, which does not identify individual users, in order to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

Browsers and operating systems allow you to set and define persistent cookies in order to store your passwords, so you don’t have to enter it more than once. We DO NOT use Persistent cookies to enable us to track and target your interests. We rely on your feedback to make our application and services the best they can be without the use of Persistent Cookies.

This privacy statement covers the use of cookies by www.collectorsystems.com

Links to Other Sites

Collector Systems, LLC. may contains links to other sites that are not owned or controlled by Collector Systems, LLC. Please be aware that we, Collector Systems, LLC. , are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on your “Admin” page in the users account or by emailing our Customer Support at support@collectorsystems.com or by contacting us by postal mail at the contact information listed below.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using tranport layer security (TLS). For more information please visit this informational site.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at info@collectorsystems.com.

Business Transitions

In the event Collector Systems, LLC. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.