At Collector Systems, we believe in providing exceptional support. Need a refresher? Hired new staff that need to learn CS? Let our Support Team schedule a training session via web meeting at no additional cost.
We’re here to help with all your collections management needs. Whether you’re looking for in-depth support on a specific project or have a quick how-to question, we’re here to help!
We provide flexible support options through email, phone, or web meeting (via Zoom), allowing you to choose the communication method that best suits your convenience and preference.
Users can explore our extensive knowledge base for answers to common questions, helpful guides, and step-by-step tutorials. Link to the knowledge base.
Have questions about CS fields and tabs? Our master glossary is your go-to resource, offering clear definitions and useful tips. Whether you’re a student or just need a quick refresher, it’s here to guide you and serve as a handy reference tool.
Need help with a report or have a specific question you need step-by-step help with?
Our team is happy to set up a one-on-one web meeting with you to go through it together.
Just starting out with CS or have new staff joining the team? Collector Systems provides personalized training, primarily through web seminars (via Zoom). We will coordinate with you to identify user groups and schedule training / onboarding sessions as appropriate.
Whether you’re transitioning from a legacy system or working with an Excel document or traditional pen-and-paper, our team of registrars migration specialists are here to seamlessly move your data to Collector Systems. Let our team of registrars do the data migration for you. We will work with you to clean and normalize your data, documents, and images before populating your new account.
Email: support@collectorsystems.com or through the Knowledge Base
Phone: +1 (212) 431 – 0897
Business Hours
Our support team is available during the following hours:
Monday – Friday: 9:00am – 6:00pm (EST)
Test-drive the most powerful, secure and customizable collection management system today!
